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Building a Standard Operating Procedure That Saves Lives: Lessons from Consulting for the IOM

ACP (Rtd.) Dr. Patience Ashorkor Quaye · 18 May 2026
Building a Standard Operating Procedure That Saves Lives: Lessons from Consulting for the IOM

In 2021, I took on a consultancy role developing a Standard Operating Procedure on Combating Human Trafficking for the International Organization for Migration. A year earlier, while serving as a Ghana Police Service consultant for the IOM, I had already co-developed a training manual for law enforcement on human trafficking. Neither of those documents will ever make a headline. Both of them, done properly, save more lives over time than any single dramatic rescue operation.

Why a Document Matters as Much as an Operation

A Standard Operating Procedure sounds bureaucratic until you have watched what happens without one. I have seen well-meaning officers mishandle a first victim interview so badly that the case never recovers — evidence lost, trust destroyed, a survivor re-traumatised by well-intentioned but poorly trained personnel. An SOP exists so that the quality of a victim's treatment does not depend on which individual officer happens to answer the call that day. It turns hard-won institutional knowledge — the kind normally locked inside a handful of experienced officers' heads — into something every officer can be trained on, consistently, long after that experienced officer has retired or moved on.

What Goes Into Writing One Properly

What This Work Actually Requires From a Consultant

You cannot write a credible SOP from a desk alone. It requires someone who has personally sat across from a trafficking victim during an interview, who has stood in a mining site during a rescue, who understands exactly where institutional coordination tends to break down because they have watched it break down before. That is the specific value I bring into this kind of consultancy work — not academic expertise alone, but decades of field-tested judgment about what actually works when the pressure is real and the stakes are a person's safety.

This is precisely the kind of engagement ASHQUAY. Consultancy takes on: helping governments, NGOs, and multilateral organisations turn hard operational experience into documents and training programs their own people can actually rely on, long after the consultancy engagement itself has ended.

ACP (Rtd.) Dr. Patience Ashorkor Quaye

Founder & Principal Consultant — 2nd Vice President, International Association of Women Police (IAWP)

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